FAQ
What are the shipping fees?
We offer free shipping across the United States. Orders are processed within 24–48 hours and typically delivered within 3–7 business days, depending on your location.
If I’m not satisfied, can I get a refund?
Yes. You can request a return within 30 days of receiving your order.
If the camera does not meet your expectations, simply contact our support team and we will guide you through the standard return and refund process according to our Return Policy.
Is the image quality good both day and night?
TimberCam cameras are designed to capture clear daytime images and use infrared technology to record nighttime footage discreetly.
Results may vary depending on placement, distance, and environmental conditions.
What payment methods are accepted? Are they secure?
We accept major secure payment methods, including:
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and others available at checkout.
All payments are processed through encrypted third-party providers.
What battery life can I realistically expect?
Battery performance varies depending on the model, temperature, and activity level in the camera’s field of view.
As general guidance:
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Premium: up to several months of use
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Pro+: designed for extended outdoor operation
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Ultra + Max Solar 4G/4K: includes a solar panel to help maintain power over long periods
Using high-quality batteries can help optimize performance.
Are your cameras really weather-resistant?
Yes. TimberCam cameras are built with weather-resistant housing designed for outdoor use.
Each model includes an IP rating (IP66 or IP67) listed on the product page.
Actual durability may vary depending on local weather conditions.
Can I watch live footage remotely?
Live viewing is available on models that include WiFi or 4G features.
Functionality may vary based on network availability and app compatibility.
Does 4G really work in remote areas?
4G models operate in areas where compatible cellular coverage is available.
Coverage depends on the local network provider.
A pre-configured SIM card is included for easy activation.
Where are the images stored? Is it easy to access them?
Photos and videos are stored on the camera’s micro SD card.
You can access your files by:
– viewing them through the mobile app (WiFi/4G models)
– using the built-in screen when available
– or inserting the SD card into your computer
This makes file access simple and convenient.
How do I contact customer support?
You can reach our support team through the contact form on our website or by email.
We typically respond within 24–48 working hours.
How long does it take to process an order?
Orders are usually processed within 24–48 hours, except during holidays or high-demand periods.
You will receive a confirmation email and a tracking link once your order ships.
Where do you ship from?
Orders are shipped from our U.S. fulfillment centers.
Shipping origin may vary based on inventory availability.
What should I do if I entered the wrong address?
If your order has not shipped yet, contact us immediately so we can update your information.
Once a package has been dispatched, address changes may not be possible.
Is the mobile app free to use?
Yes. The companion app for supported models is free to download.
App features may vary depending on your camera model and smartphone compatibility.
How do I install the camera?
TimberCam cameras are designed for simple installation.
They include a mounting strap and require only basic placement and configuration.
Setup instructions are included with the product.
Can the cameras be used indoors?
While designed primarily for outdoor monitoring, TimberCam cameras can also be used indoors as long as they are placed in a suitable location with adequate lighting and visibility.
Do the cameras make any noise or visible flash?
Night recording uses infrared technology.
Depending on the model, IR LEDs are either low-glow or no-glow, minimizing visibility to wildlife.
Do the cameras work in extreme temperatures?
Each model has a recommended operating temperature range listed on its product page.
Performance may vary outside of these ranges.